Privacy policy

Factory Flooring Liquidators ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your information.

Last updated: May 2026

Information We Collect

We collect the following types of information:

  • Information you provide: name, email, phone, billing and shipping address, payment information, account credentials, and any messages you send us.
  • Order information: products purchased, order history, returns, and customer service interactions.
  • Automatically collected: IP address, browser type, device information, pages visited, referring website, and cookies (see Cookies section).
  • Marketing preferences: if you sign up for our newsletter or SMS notifications.

How We Use Your Information

  • To process and fulfill your orders
  • To communicate with you about your orders, account, or inquiries
  • To send marketing communications (only if you have opted in)
  • To improve our website, products, and customer experience
  • To prevent fraud and protect our business and customers
  • To comply with legal obligations

How We Share Your Information

We do NOT sell your personal information. We share it only with:

  • Service providers who help us operate (Shopify, payment processors, shipping carriers, email providers)
  • Legal authorities when required by law, subpoena, or to protect our rights
  • Business transfers in the event of a merger, acquisition, or sale of assets

Cookies and Tracking

We use cookies and similar technologies to make our website work, remember your preferences, analyze traffic, and personalize your experience. You can disable cookies in your browser settings, but some features may not work properly without them.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information (subject to legal retention requirements)
  • Opt out of marketing communications
  • Opt out of the sale or sharing of personal information (we do not sell, but you may still submit this request)

To exercise any of these rights, email (469) 583-7053.

California Residents (CCPA)

California residents have specific rights under the California Consumer Privacy Act. We do not sell personal information. To make a CCPA request, email us with "CCPA Request" in the subject line.

Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect information from children under 13. If you believe we have, please contact us so we can delete the information.

Data Security

We use Shopify's secure platform, which is PCI-DSS compliant for payment processing. We work to protect your information, but no system is 100% secure. Use a strong password and notify us immediately of any suspected unauthorized account access.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.

Contact Us

Factory Flooring Liquidators
1500 N Interstate 35E, Suite 106
Carrollton, TX 75006
Phone: (469) 583-7053
Email: (469) 583-7053